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Welhome / WPM Electric coffee bean grinder Coffee machine WPM coffee machine cafeteras electricas Niche Zero WPM espresso

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1. Aceptamos tarjetas de crédito, transferencia TT, Western Union, MoneyGram y otros métodos de pago. Si tiene problemas con el pago, no dude en contactarnos.

1. Podemos enviar paquetes a través de China Express o China EMS/DHL/Fedex/UPS
2. China Post (EMS, EMS Express), la mayoría de los países/regiones pueden llegar dentro de 15-35 días hábiles.
3. China Express DHL, FEDEX, TNT, los paquetes pueden llegar en 4-8 días hábiles en la mayoría de los países/regiones.
4. Si no has recibido el paquete dentro de los 30 días posteriores a su envío, contáctanos. Realizaremos un seguimiento del paquete y nos pondremos en contacto contigo lo antes posible. ¡tomaremos la satisfacción del cliente como nuestro propósito!
5. Los impuestos/tarifas de importación no están incluidos en el precio de los bienes o los costos de envío, estos costos son asumidos por el comprador.

6. Información sobre la declaración de aduanas: Según nuestra experiencia, con el fin de ayudar a los compradores a reducir el pago de las aduanas

Aranceles, declararemos a su aduana al 30% del precio real de los productos. Si tienes diferentes opiniones, por favor dinos

7. Antes de enviar todos los productos, realizamos inspecciones de calidad y proporcionamos una garantía de un año para el producto, y todos los gastos de envío deben ser pagados por el cliente.
Recordatorio cálido:
1: Para clientes de Alemania
Por favor, díganos su número de pedido si desea enviar por FedEx o TNT. Sin ellos, solo podríamos hacerlo por DHL, Hong Kong post o China Post.
2: Para clientes rusos
Por favor, deje su nombre completo (al menos 3 palabras), incluyendo el nombre de pila, segundo nombre y apellido, de lo contrario, la publicación rusa no liberará el paquete y volverá a China.
3: Para clientes brasileños
Si desea enviar por FedEx, DHL, TNT, UPS, por favor dígame su número de impuesto (CPF o CNPJ). Sin él, la aduana devolverá los productos a China.
4: Clientes de Ucrania y Bielorrusia
Si eliges enviar por China Post (especialmente Ucrania, Bielorrusia), espera pacientemente, es algo lento, al menos tardará unos 30 días.
5: a los clientes de Sudamérica
Si tiene el número de impuestos (como Argentina, Perú, Colombia, etc.), reducirá muchos problemas con las aduanas.

1. Gracias por todos los comentarios positivos. Haremos todo lo posible para proporcionar a nuestros clientes los productos de la más alta calidad.
2. Si estás satisfecho con nuestros servicios y productos, déjanos un elogio de 5 estrellas. Esto es lo más importante para nosotros. Agradeceremos y animaremos tu revisión de 5 estrellas.
3. Si nos das una alabanza de cinco estrellas e introduces a tus amigos para comprar, te daremos descuentos a ti y a tus amigos
4. Los comentarios negativos o neutrales no pueden resolver el problema. Si tienes algún problema al recibir el paquete, contáctanos primero sin dejar un comentario negativo, gracias. Debemos ofrecerte una solución satisfactoria.

Shipping

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of INTERCONTINENTAL STORE (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://intercontinentalstore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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