If you want custom made , please offer measurements as the following shows:
1) Bust: ____cm
2) Waist: ____cm
3) Hips: ____cm
4) Shoulder To Floor (with shoes): ___cm
5) Shoulder to Shoulder: ___cm
6) Height(with shoes) : ____cm
7) Wear Date:_______
If the dress with sleeves or straps then stil need provide the extra other sizes as below:
8) Armhole : ____cm
9) Bicep: ____cm
10) Arm/Sleeve Length: ___cm
1.Please Strictly follow the size chart to select the size do not selece directly according to your habits. 2.The size may have 2-3cm Differs due to manual measurement.Please note when you measure. 3.The length of the clothes is determined according to the actual style.(such as knee length about::95-105). The length of the size picture is used as a reference. Does not represent the actual length of the clothes.If you have any questions, please contact customer service.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
For an ordinary size item-If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
For a custom made item-If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
All wedding and formal dresses are customizable, though we also offer a range of sizes from 2-18W. Wedding dresses can be tailored in ivory, white, champagne, and pink, while there are also several color options for formal dresses.
Excellent Customer Service:
We have great customer service staff, available for help 24/7.
We have made many of our customers’day, providing amazing dresses for their weddings and events.
Q:What if my dress is not available?
A:If your dress is not in stock and for some reason we cannot order it , we will notify you and give you other options to choose from or you can cancel your order. You can provide other of your favorite dress style pictures, after confirmation, we will reply you asap.
Q:What if I want a dress in a color that is not listed?
A:The colors that we list on the product detail page are the only colors in which that style dress is produced in. We also show all the pictures we have available so if the picture is not shown we cannot show you that dress in that color
Q:Can I see the dress in other colors?
A:Unfortunately we are only allowed to send or post pictures provided to us by the manufacturers of the dresses we sell. Not all colors of the dresses are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available. Only thing you can try to do is find another dress by that same company called the same color and it will be the same depending on the fabric.
Q:Do you rent dresses?
A:Sorry we do not rent dresses.
Q:Why is my order still processing?
A:Orders take 24-72 business hours to respond back with a ship date.
Q:How do I upgrade my shipping?
A:Simply respond to your confirmation email with the method you would like to change it to.
Q:Can I get a dress with extra length?
A:Please email or call us with style number and we can find further information for you. Some designers can make extra length.
Q:Why can I no longer find the dress that I found before?
A:Once an item has no more available stock and the manufacturer is no longer making it, it is removed from our webpage as available and will no longer show up in searches.